Contact
Talk to a person.
There’s no contact form here on purpose — email reaches us directly, keeps your own copy of the thread, and lets you attach whatever helps. Pick the inbox that matches what you need. If none of them obviously fit, write to help@mingoal.com and we’ll pass it along.
Before you write: the help center answers most setup, event, and billing questions immediately.
Support
help@mingoal.comAnything about using the product: setting up a club, importing members, events not behaving, portal or payment questions, bugs. If you're not sure who to write to, write here — we'll route it.
- Response time:
- Usually within one business day. Clubs on the Scale plan get priority support.
- Please include:
- Your club's name or URL, what you expected to happen, what happened instead, and a screenshot if there's anything visual.
Trust & safety
safety@mingoal.comReporting harassment, threats, impersonation, hate speech, or a club or member breaking the community guidelines. You don't have to be the target of the behavior to report it, and we don't share your identity with the person you reported.
- Response time:
- Monitored seven days a week; reports are reviewed by a person, usually within 24 hours.
- Please include:
- A link to the club, event, post, or profile, and a short description of what happened. If someone is in immediate danger, contact local emergency services first.
Billing & sales
billing@mingoal.comInvoices, receipts, refunds, plan changes, transaction fees, payouts, and questions about which plan fits a club of your size. Also the right address if you're evaluating Mingoal for a larger organization.
- Response time:
- Usually within one business day.
- Please include:
- Your club's name and the email on the account. Never send full card numbers — we don't need them and can't accept them by email.
Press
help@mingoal.comMedia enquiries, interview requests, and asking for logos or product screenshots. Put “Press” in the subject line so it gets picked out of the support queue.
- Response time:
- Usually within two business days. Tell us your deadline in the first message and we'll work to it where we can.
Legal
legal@mingoal.comTerms of service questions, intellectual property and takedown notices, law enforcement requests, and partnership or vendor agreements.
- Response time:
- Usually within five business days.
Privacy & data
privacy@mingoal.comData access, correction, export, and deletion requests, questions about how we handle personal data, and anything covered by the privacy policy.
- Response time:
- Acknowledged within a few business days; requests are handled within the timeframes the applicable privacy law requires.
- Please include:
- The email address on the account so we can verify the request before acting on it.
A few things worth knowing
- We never ask for your password. No Mingoal email will ever ask you for your password, a card number, or a full API key. If you get one that does, forward it to safety@mingoal.com.
- Reporting from inside the app is faster. Club pages, events, and member profiles each have a Report button that attaches the relevant context automatically.
- Response times are estimates, not guarantees. They describe what usually happens. Priority support is part of the Scale plan — see pricing.
- Building on the API? The developer docs and the OpenAPI document usually answer it faster than we can.
Policy documents: Terms, Privacy, Community guidelines, Safety.